Comments on: The Top 10 Reasons Why Sirius Satellite Radios Auto Renew/Cancellation Policy Is Bad

By: Brad G

Brad G — Sat, 05 Dec 2009 16:15:32 +0000

The contract was for 18 months. So in 18 months its over. I will admit that I did not read the T & C’s? It was explained to me that the service would end in 18 months and if I wanted to extend I would have to call in. Does this make me an idiot? No. I put trust in a company to honor what they told me. They ended the relationship on a sour note. Their contract ended up being like signing a lease on a apartment with an agreed end date but at the end of it the landlord keeps on billing you.

I am giving some feedback for Sirius. They could eliminate over half of their customer service department from this issue alone. The manager admitted it to me.

Life being hard? Come on, really? We’re talking about a $10 a month service. If I ever get satellite radio again I will now ask if they have a policy like this. This was the first contract I had ever signed that had a end date that never ended.

By: Michael Thompson

Michael Thompson — Sat, 05 Dec 2009 15:42:33 +0000

Let me get this straight. You don’t read the T’s & C’s, or you forget what you’ve read, and somehow it’s Sirius’ fault? Life is going to continue to be hard for you.

By: golfersteve

golfersteve — Thu, 05 Nov 2009 23:48:38 +0000

Just happened to me today. What shysters. They tried and and succeeded throwing a fast ball by me. And they didn’t credit back any $ either. Total scam.

By: clintonrebel

clintonrebel — Mon, 19 Oct 2009 15:35:57 +0000

this is why XM and Sirius wont survive. Poorly run, poorly managed. they missed their pitch and wont get another one.

By: Paul

Paul — Mon, 21 Sep 2009 23:38:02 +0000

wow. Spot on.

I had the service, let it lapse mainly cause I changed credit cards and cancelled my card I initially used when signing up. Long story short, I get the call from NCO Collections one day saying I owe Sirius $25 and how am I going to pay during that phone call.

I tell the lady I owe NOTHING to Sirius and use a few choice words to illustrate my displeasure with getting a collection call. I then log into my account to see there was a $25 late fee that states as a write off. I call Sirus and after speaking with a NO help representative, ask for a Manager. Same story, the amount has been turned to collections and there is NOTHING they can do.

Bottom line. I will NEVER use Sirius again and will tell any and everyone I can about my experience which seems to be a very common practice at Sirius. There are many stories when you Google this.

TERRIBLE business practice. DO NOT GET HOOKED UP WITH THIS COMPANY. Consider yourself warned.